Firms are being driven to use automation technologies more than ever before for filling gaps that unavoidably arise as a consequence of fast digital transformation. Hence, the usage of RPA is fast increasing as businesses seek to speed up procedures and increase worker productivity. It’s also obvious that better processes give a better experience for individuals or organizations running the business through your company. Many centers in India have also adopted RPA training to educate the aspirants professionally like RPA Training In Hyderabad which assists in providing the knowledge on various tools used in RPA.

RPA in the Workplace

Gartner describes RPA as an amalgamation of APIs and UI interactions for integrating and performing data transcription tasks among different products and enterprise applications, according to the recently released Gartner Magic Quadrant for RPA (subscription required). It describes how a Robotic Process Automation tool works with software script deployment that mimics a human task or process within the workflow. This should also include:

  • Develop automation scripts with low-code abilities.
  • Integration of business applications.
  • Security, monitoring, and configuration are all covered by administration and orchestration.

In this year’s quadrant, there were sixteen firms, with the top ten accounting for more than a market share of 70%. While the present COVID-19 epidemic has had a detrimental influence on many sectors of IT, Gartner believes that an economic slowdown’s prospect as a result of the crisis of health could propel RPA adoption even further. Customers are looking into Robotic Process automation as a solution with tactical automation to paper-based digitization, regular human procedures as a result of a business disruption, and working from remote locations which has become a new normal caused by COVID-19.

COVID-19, on the other hand, had nothing to do with the market’s emergence. It had already grown 63.1 percent in the year 2018 & 62.9 percent in the year 2019, compared to the entire enterprise software market’s 13.5% & growth of 11.5% approximately, and was expected to continue rising, crisis or no crisis.

It is understandable. Robotic Process Automation is a digital transformation’s key part and its strategies provide five distinct benefits that companies are aiming to capitalize on as they develop strategies to deal with the abrupt shift to remote work environments.

1. Processing Speed

Liberty Mutual Insurance, located in Boston, employed Dave Anderson as the technology’s director. According to him, RPA offers one significant digital transformation quality beyond all others: speed. While dealing with software systems that are old, many programmers may determine that the system needs to be rewritten. Upgrades to systems are difficult, time-saving, and costly.

By offering new interfaces, RPA can unleash older systems’ value. RPA, at its heart, aids in the improvement and optimization of business processes. RPA is used by Liberty Mutual for automating repetitive processes and connecting disparate systems. Another advantage is that a new flow would generate more data; data offers insights, and these insights enable us to employ AI services for improving the business even more.

Although it is a beneficial strategy, there was a warning word about overusing it. “Value may well be unlocked if used widely, however complex flows might have an influence on upcoming projects and minimize agility,” Anderson stated. When a migration or rewrite is expensive, Robotic Process Automation is most useful in a confined context. Adjacent systems might be prepared for rewriting, that might proceed concurrently with an RPA project and, likely, integrate them.”  Robotic Process Automation, like any technology, isn’t the solution for all issues, but it may add considerable value to your change.

2. Workers’ Empowerment

Tonkean was a Platform for human-centric RPA located in San Francisco. Sagi Eliyahu, one of the company’s co-founders, said that he’s spent a long time figuring out about creating automation to perform holistically and in the context of an infrastructure that is enterprise-wide.

Process automation, he believes, would only be transformational in the sense that it empowers your employees directly. In this regard, he claims that automation technologies would play a key part in shaping the work’s future by altering how people spend time and in which way corporate executives grow their operations.

However, he warns that if automation software is introduced too quickly, it would be of little use. “Whether the digital transformation is planned by you for a bit or is reacting in part because of the pandemic, the solution isn’t to automate everything.,” he said.  “Support, delays, and data corruption issues can occur when process automation is utilized without corporate oversight.”

3. Dynamic Processing

He further claims that RPA that is just focused on task-level automation could end up moving bottlenecks to other parts of the business, downtrend the personnel it is supposed to empower.

Instead, automation systems that could adapt for dynamic processing while keeping humans in a loop will be the most impactful. Process automation could optimize the workflows that incorporate decision-making input from humans, in addition to automating specific operations. This will save staff the most amount of time and allow them to concentrate on what they do best.

4. Transformation of the Business

As per Jon Knisley, principal for process excellence and automation at FortressIQ based in San Francisco, which builds a platform for process discovery, with fatigue from transformation configuration over many businesses after years of concentration and a stalled initiatives’  graveyard, automation was the latest technology executives’ darling attempting to handling the proceeding transformation to an environment with digital-first. However, he explained that automation implied an end, with business transformation being the ultimate goal.

RPA is an important part of any company’s intelligent automation technology stack. It provides quick full automation for business processes and boosts transformation when combined with AI, DPA, analytics, and process intelligence technologies. Employees are free of time-consuming, low-value, and error-prone duties, while customers enjoy a more frictionless experience.

However, the outcomes of using RPA to automate cannot be neglected. It is, without a doubt, faster, more effective, and less costly than other ways. RPA, on the other hand, doesn’t inscribe the underlying technology debt issue, but rather adds to it. “Consider it a precaution for gaining some more years from an outdated machine that you are aware that essentials get replaced at a certain point in the future to meet your transformation goals,” he said.

5. Repeated Tasks

Nextiva, a telecommunications company with around 1,000 workers situated in Scottsdale, Ariz., has Yaniv Masjedi as its CMO. He explained that the entire digital transformation idea is to understand how to use technology to reshape people’s habits and make simple lives for them. The accomplishment can be accomplished by using tools that are digital to automate tough operations, particularly those that are time-consuming and repetitive.

RPA is a tool that can be used to automate processes that are repetitive. RPA allows businesses and organizations to generate more recent and better machines without requiring a lot of manual labor. To accelerate work development, most, when not all, transformations in the digital world depend on RPA concepts. It’s difficult to digitally change a system in place at work into one which is automated without RPA.


In this article, we have successfully learned about RPA technologies, and how it aids the business in transforming to automated digital services. The key aspects which assist the firms in initiating the digital transformation like processing speed, empowering the workers, dynamic process, transforming business, and handling the repetitive tasks are discussed in detail.